Spa COVID-19 Compliance

Everything you need to know.

Our plans to keep you and our team safe during your visit. Before arrival please read the below guidelines to ensure a safe and enjoyable visit to Gaia Boringdon.


Please fill in the online consultation form before arrival here and download our app "Boringdon" to access menus and live chat for placing orders.


We are asking our guests to pay with contactless or card payments throughout our bar, restaurant and spa. If you would like to settle your room bill with cash at the end of your stay you will be able to do so at reception. Spa guests are advised to download our Boringdon Hall Hotel app when visiting the spa so pool side drinks can be ordered and paid for via your mobile phone. 


Lunch must be pre-booked. This can be reserved through our reservations team on 01752 344455. Guests wishing to order pool-side drinks are advised to download our Boringdon Hall Hotel app for the abilitiy to order and pay through your mobile phone. 

Table Reservations

You may dine in groups of up to 6 people from different households or over 6 people if you are from a maximum of 2 households. You may be asked to prove you are from 2 households if you are in a group over 6 people.


Throughout the spa and hotel you will find sanitiser and hand washing facilities, please remember to wash your hands regularly throughout your visit. Our team will also be cleaning the areas around the spa more frequently than usual. 


Enhanced cleaning procedures have been implemented, including touch points within the spa / hotel. All items in each treatment room will be disposable or sterilised between treatments.

Disposable Cups

Please use when available in and around the spa / hotel areas.

Reading Materials

Please note that we're unable to provide any reading materials to our guests at this current time. Please bring your own if you're looking to read during your visit.

Face Coverings

From 8th August 2020 it is a legal requirement to wear a mask / face covering in public areas of the spa (other than where necessary to remove for treatments.) Please note that when table service is in operation when dining, masks are not required. For theirs and your safety, our staff members will be wearing a face covering.

Social Distancing

In line with the government guidelines, please remain a minimum of 2m plus away from other guests. Only you and people from your party to enter the lift at the same time; please use the stairs where possible. Tables within the Spatisserie will be distanced.


For theirs and your safety, our spa therapists will be wearing masks.


There will be restrictions to the number of people allowed in the pool and heat experiences at one time, which will be monitored on the day by our spa hosts, and hot tubs will be limited to use within your party only.


Our treatment menu has been reduced in line with government guidelines. Please take a look at treatments available here.


We have simplified our menus and all of our food and drink menus will now be digitally available from our app for guest who would prefer not to use paper menus

Group Bookings

You may use the spa in groups of up to 6 people from different households or over 6 people if you are from a maximum of 2 households. You may be asked to prove you are from 2 households if you are in a group over 6 people. If upon arrival we find your booking is in breach of COVID law your booking will not be honoured and non-refund will be given.


Please note that all hotel guests must change into their robes in their rooms.

Suspected Cases

If a guest is displaying signs of the COVID-19 virus while staying in overnight accommodation for a permitted reason, they should inform the accommodation provider, immediately self-isolate where they are to minimise any risk of transmission, and request a test. If they are confirmed to have COVID-19, they should return home if they reasonably can. They should use private transport but only drive themselves if they can do so safely. If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority.

Guests should follow government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection. Once the guest (and if appropriate their family) has finished the required self-isolation period and is no longer symptomatic, they should return to their main residence and continue to follow the government guidance on self-isolation, household isolation and social distancing.


If you have any questions in the mean time, our team are on hand to help on 01752 344455 or