Please see our guidelines surrounding COVID here.

Spa COVID-19 Compliance

Everything you need to know.

Our plans to keep you and our team safe during your visit. Before arrival please read the below guidelines to ensure a safe and enjoyable visit to Gaia Boringdon.

Pre-arrival

Please fill in the online consultation form before arrival here and download our app "Boringdon" to access menus and live chat for placing orders.

Cash

Unfortunately cash payments are prohibited throughout the hotel, contactless and card payments are to be used, or please contact us to set up a direct debit option.

Dining

Lunch must be pre-booked. This can be reserved through our reservations team on 01752 344455.

Table Reservations

Please note that tables can be booked for a maximum of six persons per table.

Sanitation

Throughout the spa and hotel you will find sanitiser and hand washing facilities, please remember to wash your hands regularly throughout your visit.

Cleanliness

Enhanced cleaning procedures have been implemented, including touch points within the spa / hotel. All items in each treatment room will be disposable or sterilised between treatments.

Disposable Cups

Please use when available in and around the spa / hotel areas.

Reading Materials

Please note that we're unable to provide any reading materials to our guests. Please bring your own if you're looking to read during your visit.

Face Coverings

From 8th August 2020 it is a legal requirement to wear a mask / face covering in public areas of the spa (other than where necessary to remove for treatments.) Please note that when table service is in operation when dining, masks are not required. For theirs and your safety, our staff members will be wearing a face covering.

Social Distancing

In line with the government guidelines, please remain a minimum of 2m plus away from other guests. Only you and people from your "bubble" to enter the lift at the same time; please use the stairs where possible. Tables within the Spatisserie will be distanced.

Therapists

For theirs and your safety, our spa therapists will be wearing masks.

Facilities

There will be restrictions to the number of people allowed in the pool and heat experiences at one time, which will be monitored on the day by our spa hosts, and hot tubs will be limited to use within your "bubble" only.

Treatments

Our treatment menu has been reduced in line with government guidelines. Please take a look at treatments available here.

Menus

We have simplified our menus and all of our food and drink menus will now be digitally available from our app to avoid the use of paper.

Group Bookings

 The maximum group size for any party is six persons.

Changing

Please note that all hotel guests must change into their robes in their rooms.

Suspected Cases

If a guest is displaying signs of the COVID-19 virus while staying in overnight accommodation for a permitted reason, they should inform the accommodation provider, immediately self-isolate where they are to minimise any risk of transmission, and request a test. If they are confirmed to have COVID-19, they should return home if they reasonably can. They should use private transport but only drive themselves if they can do so safely. If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority.

Guests should follow government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection. Once the guest (and if appropriate their family) has finished the required self-isolation period and is no longer symptomatic, they should return to their main residence and continue to follow the government guidance on self-isolation, household isolation and social distancing.

Contact

If you have any questions in the mean time, our team are on hand to help on 01752 344455 or info@gaiaboringdon.co.uk.