Spa COVID-19 Compliance

Everything you need to know.

Our plans to keep you and our team safe during your visit. Before arrival please read the below guidelines to ensure a safe and enjoyable visit to Gaia Boringdon.


Please fill in the online consultation form before arrival here and download our app "Boringdon" to access menus and live chat for placing orders.


We are asking our guests to pay with contactless or card payments throughout our bar, restaurant and spa. If you would like to settle your room bill with cash at the end of your stay you will be able to do so at reception. Spa guests are advised to download our Boringdon Hall Hotel app when visiting the spa so pool side drinks can be ordered and paid for via your mobile phone. 


Lunch must be pre-booked. This can be reserved through our reservations team on 01752 344455. Guests wishing to order pool-side drinks are advised to download our Boringdon Hall Hotel app for the abilitiy to order and pay through your mobile phone. 

Table Reservations

We advise pre-booking a table before your visit. However if we have availability on the day, speak with a spa host who will be able to assist and reserve a table for you. Subject to availability. 


Enhanced cleaning procedures have been implemented, including touch points within the spa / hotel. All items in each treatment room will be disposable or sterilised between treatments.

Disposable Cups

Please use when available in and around the spa / hotel areas.

Face Coverings

From 27th January it is no longer a legal requirement to wear a face mask in public areas of the hotel and spa. Please be respectful to staff and hotel guests on their individual choice


We have simplified our menus and all of our food and drink menus will now be digitally available from our app for guest who would prefer not to use paper menus.

Group Bookings

Please inform us at the time of booking if you are planning on travelling in a group of six of more. In the event of making a booking without giving us prior information that you are traveling as part of a group, we reserve the right to refuse check in and any deposit will be lost.


Please note that all hotel guests must change into their robes in their rooms. Day guests are to change in the spa changing rooms.

Suspected Cases

If a guest is displaying signs of the COVID-19 virus while staying in overnight accommodation for a permitted reason, they should inform the accommodation provider, immediately self-isolate where they are to minimise any risk of transmission, and request a test. If they are confirmed to have COVID-19, they should return home if they reasonably can. They should use private transport but only drive themselves if they can do so safely. If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority.


If you have any questions in the mean time, our team are on hand to help on 01752 344455 or [email protected].